Policies & Procedures

Terms and Conditions

Laws and Restrictions: It is the customer’s responsibility to know and understand the laws and restrictions regarding firearms in his or her jurisdiction. Bullet Central will never knowingly ship or transfer a product to a person in any jurisdiction where it is not legal to possess the product. Bullet Central shall have no liability in an instance where a customer intentionally or unintentionally violates a local, state, or federal law.

Firearm Components and Parts: All firearm components sold by Bullet Central are intended for the use of qualified gunsmiths. Buyers are responsible for finding a qualified professional to assist in installing the component. Bullet Central is not responsible for improper use or installation of products sold. We cannot be responsible for any damages, loss, or physical harm arising from misuse, improper installation, careless handling, unauthorized modifications, neglect, corrosion or other influences beyond our control.

Firearm Accessories and Cleaning: Buyers are responsible for proper usage of the firearm accessories and cleaning products purchased. It is advised that buyers refer to the manufacturers instructions before using any newly purchased product. Bullet Central cannot be responsible for any damages, loss, or physical harm resulting from the misuse, careless handling or unauthorized modification of such products.

By choosing to purchase a product from Bullet Central, buyers are agreeing to the above terms and conditions.

Return Policy

At Bullet Central, we stand by the quality of our products, and we are confident that you will be happy with your purchase. However, should you find that you are not satisfied with your purchase in any way, you are welcome to return it to us, with a few exceptions.

We will not allow returns for the following items

  • Bullets
  • Jackets
  • Ammunition
  • items that are used, altered or not in the original packaging

In the event that a product is damaged or does not function properly, customers should contact us and provide proof of the defect. We will provide free return shipping and offer to send a replacement item or refund the full purchase price.

If a customer would like to return a product for reasons not related to damage or defect, they have a few options:

  1. Fill out this form
    • Things you will need:
      • Order # (if returning items from multiple orders please fill out the form for each order) or Contact Information so we can look up your order
      • SKUS & names of items returning (located on invoice sent in your e-mail)
  2. Give us a call +1 701 371 4444 (Monday – Friday 9AM – 5PM CST)
    • Things you will need:
      • Order # (if returning items from multiple orders please fill out the form for each order) or Contact Information so we can look up your order
      • SKUS & names of items returning (located on invoice sent in your e-mail)

We will inspect every return, and reserve the right to decline returns or exchanges at any time.

Products on Backorder

Sometimes we sell our products so quick it’s hard to keep up with inventory, in these cases we allow products to be eligible for backorders.  Backordered means we currently do not have the item in stock, but plan to in the near future.  If you would like to purchase an item on backorder, purchase it like you would any other product and we will ship it to you when it arrives.  Before we ship it we will give you a call to confirm you still want the product.

  • You will not be charged for an item on backorder until the item ships
  • You will only be charged shipping once, when you place the original order.  If you placed an order that contained items that were not on backorder, you will be charged for shipping on those items, but not on the backordered item.  If you placed an order that only contains items on backorder, you will be charged shipping for those items.
  • If you placed an order and did not realize it was on backorder and no longer wish to purchase the item, don’t worry we haven’t charged your card yet.  Just give us a call at +1 701 371 4444 and we will cancel the order.
  • If you would like to know when we will be getting another shipment in of an item that is backordered just give us a call (+1 701 371 4444), we’d be happy to help you out.

Waitlist

If an item is not on backorder, it can be waitlisted.  This means you will be notified when an out-of-stock item comes back in stock. In order to receive notifications for a specific product please follow these instructions:

  1. When an item says it is out of stock, there will be a button on the product page that says “Notify Me”.
  2. Click the “Notify Me” Button
  3. Enter your email address
  4. When the product goes back in stock you will be notified via email

Please Note: Entering your email address does not reserve this item for you.  When you receive the notification it is your responsibility to purchase the product.  If the product goes out of stock before you are able to make a purchase you can sign up for the waitlist again.

Product Limitations

Purchase limits on our products are rare, but sometimes they are necessary.  If you are only able to purchase a limited amount of a specific product, it is for a reason.  For example, we limit a few of our Berger Bullets to 500 bullets per customer, this is to ensure fairness for everyone.  A few of the Berger Bullets products are so popular that one or two people would happily purchase our entire stock, and that wouldn’t be fair to the rest of our customers who want these bullets.  So we limit the amount you can buy to ensure that more of our customers can purchase them.

If you try to make duplicate orders, we reserve the right to cancel any orders after your first.

For these same reasons we will not be able to take phone orders on the day these limited products go back in stock, this is to ensure our inventory remains accurate and we do not over sell product.  Please place your orders through our website.

For notifications on when an out of stock product will come back in stock please select the “notify me” button on the product page and enter your email address.  You will be notified when that specific product comes back in stock via email.

 

How to place an international order:

    1. Add products to the cart. Please Note
        • The prices reflected on our website may not reflect the final price for international orders.
        • As with all customers, if you want to order a rifle action please call +1 701 371 4444 after visiting our actions page.
        • Most of our items require permits to be shipped to your location. If you have a permit, feel free to call +1 701 371 4444 to place your order.
    2. When filling out your billing details, be sure to review your information for complete accuracy, specifically the country you are shipping to and the best phone number and email address you can be reached at.
    3. If your item requires a permit, a notification will show up and you will not be able to place your order. If a permit is not required, please enter your credit card information and be sure to check “Securely Save to Account”. This is to ensure that we will have your credit card number in the case that shipping your order may cost more than what was quoted.

 

    1. You should receive a confirmation e-mail. Keep this e-mail for your record as it contains your order # and you may need it.

 

  1. Wait for us to call or email you. You should receive a phone call from us within the next 24 hours(Monday-Friday) 8:00 – 17:00 CST.  If you do not receive a quote from us within this timeframe, please give us a call at +1 701 371 4444 or send us an e-mail at shipping@bulletcentral.com.

Privacy Policy

Who we are

This privacy policy applies to all information collected on BulletCentral.com and by our employees via phone, email and mail.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. BulletCentral.com is protected by an SSL certificate and processes all payments through a secure gateway. Our web servers are professionally managed and protected, and only employees who are directly involved with order fulfillment and billing have access to your information.

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

Unless you ask us not to, we may contact you via email or mail in the future to tell you about specials, new products or services, or changes to this privacy policy. To opt out of receiving promotional correspondence, please call our office at 701-371-4444 or use our website contact form to request being removed from the list.

PERSONAL INFORMATION WE COLLECT

When you visit BulletCentral.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse BulletCentral.com, we collect information about the individual web pages or products that you view, what websites or search terms referred you to BulletCentral.com, and information about how you interact with BulletCentral.com We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  •     “Cookies” – data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  •     “Log files” – track actions occurring on BulletCentral.com, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  •     “Web beacons,” “tags,” and “pixels” – are electronic files used to record information about how you browse BulletCentral.com.

Additionally when you make a purchase or attempt to make a purchase through BulletCentral.com, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through BulletCentral.com (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud, and process your orders.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize BulletCentral.com (for example, by generating analytics about how our customers browse and interact with BulletCentral.com, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your some of this information with third parties to help us improve our website and your experience, as described above.  For example we use Google Analytics & HotJar to help us understand how our customers use BulletCentral.com–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Read more about how HotJar uses your information: https://www.hotjar.com/legal/policies/privacy

We also share your name and email address with MailChimp in order to send our customers informational emails.  You may opt out of this by hitting “unsubscribe” on the next email you receive or sending an email to rael.harris@bulletcentral.com

We also share your Personal & Order Information with ShipStation & QuickBooks, these are both softwares we use to process and ship your order to you using your Personal Information.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through BulletCentral.com), or otherwise to pursue our legitimate business interests listed above.

DATA RETENTION

When you place an order through BulletCentral.com, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

BulletCentral.com is not intended for individuals under the age of 18.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions or if you would like to make a complaint, please contact us by e-mail at rael.harris@bulletcentral.com, phone at +1 701 371 4444, or by mail using the details provided below:

  1102 Page Dr S, Fargo, ND, 58103, United States

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