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Returns and Exchanges

RETURNS & EXCHANGES

We stand by the quality of our products, and we are confident that you will be happy with your purchase. However, should you find that you are not satisfied with your purchase in any way, you are welcome to return the product to us within 30 days from date of purchase. In the event that a product is damaged or does not function properly, customers should contact us and provide proof of the defect.

 

Please note for items outside the 30 day window we can offer an exchange or store credit only. Items returned after 60 days will not be accepted.

 

Any type of warranty issue will be handled on a case by case basis. Some returns may be subject to a restocking fee of up to 20%.

 

Due to the specialized nature of some products and the clientele we serve (including precision shooters like yourself), it is imperative for us to maintain the highest level of product integrity. Once an item leaves our premises, we cannot oversee the conditions in which it is stored, handled, or transported. This reality prevents us from guaranteeing that the product remains in the pristine condition required for optimal performance. For this reason, we regretfully cannot accept returns on the following items:

  • Brass
  • Bullets
  • Jackets
  • Ammunition
  • Gunpowder
  • Items that are used, altered or not in the original packaging

This policy ensures that every product you purchase from us adheres to the high standards expected by precision shooters. Our aim is to provide you with equipment that you can rely on, without compromise. We appreciate your understanding and cooperation in helping us maintain these standards, which in turn, supports the broader precision shooting community.

AIRGUNS

ALL AIRGUN SALES ARE FINAL
 
You have 48-hours from receiving your order to report any missing items or physical damage. Please test all your products to make sure they are functioning correctly as soon as possible. We have a 30-day return policy. Returns of product must be legitimately defective. If a refund is requested with the gun being in working condition a minimum 25% restocking fee will be assessed and charged.
 
Bullet Central will closely inspect any defective airguns that are returned. In the case of customer tampering, incorrect tuning or use we reserve the right to withhold a percentage of the refund.

HOW TO RETURN AN ITEM

All orders are now processed through our online ticketing system. First, visit our Help Center to see if the question you have is a common one that has already been asked and answered by others.

 

After browsing through the FAQ, there will be a contact us link near the bottom of the page where you can submit a case.

 

Once a case is submitted we will contact you. You will get a Case / RMA number that is needed for your return. Please do not return your product until an RMA number has been assigned to you as this may cause delays with processing your return.