Returns and Exchanges
RETURNS & EXCHANGES
We stand by the quality of our products, and we are confident that you will be happy with your purchase. However, should you find that you are not satisfied with your purchase in any way, you are welcome to return the product to us within 30 days from date of purchase. In the event that a product is damaged or does not function properly, customers should contact us and provide proof of the defect. We will provide free return shipping and offer to send a replacement item or refund the full purchase price.
Please note for items outside the 30 day window we can offer an exchange or store credit only.
Any type of warranty issue will be handled on a case by case basis. Some returns may be subject to a 10% restocking fee.
Due to the specialized nature of some products and the clientele we serve (including precision shooters like yourself), it is imperative for us to maintain the highest level of product integrity. Once an item leaves our premises, we cannot oversee the conditions in which it is stored, handled, or transported. This reality prevents us from guaranteeing that the product remains in the pristine condition required for optimal performance. For this reason, we regretfully cannot accept returns on the following items:
- Brass
- Bullets
- Jackets
- Ammunition
- Gunpowder
- Items that are used, altered or not in the original packaging
This policy ensures that every product you purchase from us adheres to the high standards expected by precision shooters. Our aim is to provide you with equipment that you can rely on, without compromise. We appreciate your understanding and cooperation in helping us maintain these standards, which in turn, supports the broader precision shooting community.
HOW TO RETURN AN ITEM
ORDERS PLACED ONLINE
Requesting a return for an online order has never been easier! Simply sign in to your Bullet Central customer account and go to "Your Orders" page.
If an order has shipped, you will see the prompt "Return Items?" just below the order's shipped status. Click this link to get a return started.
ORDERS PLACED OVER THE PHONE
- Call +1 (701) 371 - 4444 and ask for our support department.
- Explain the situation and say that you would like to return the product.
- Mail the product to Bullet Central Returns Department, 1102 Page Drive S, Fargo, ND 58103. Clearly mark the box with your original Order Number.
- Please make sure you keep your tracking information. We do not take responsibility for any items lost in the mail on their way back to us.
- We will inspect every return, and make a determination on whether the product is eligible for a warranty exchange, repair or refund.